Refund policy

Our Refund Policy

At Chic et Olive, we strive to provide our customers with high-quality products and excellent customer service. If you are not satisfied with your purchase, we will do our best to make things right.

Here is our policy for refunds and returns:

• If you receive a damaged or defective candle, we will issue a full refund or replace the product at no additional cost to you. Please contact us within 30 days of receiving your order to request a refund or replacement.

• If you are unhappy with the scent or performance of your candle, we will offer a partial refund or a store credit for the purchase price of the product. Please contact us within 30 days of receiving your order to request a refund or store credit.

• We do not accept returns or offer refunds for products that have been used or partially burned.

To request a refund or store credit, please contact us at Info@chicetolive.com with your order number and a description of the issue. We will review your request and provide instructions for returning the product, if necessary.

Please note that original shipping costs are non-refundable, and the customer is responsible for the cost of returning the product.

We reserve the right to modify this refund policy at any time.

Thank you for your business and we hope you are satisfied with your purchase. If you have any questions or concerns, please don't hesitate to contact us.